Samsung's $2,000 fold phone delayed after some broken screens
- Samsung has postponed the release of its folding smartphone
- The Galaxy Fold is set to retail for nearly $2,000 whenever it does become available
- Several early reviewers found the display on the Galaxy Fold broke after just a few days
- Some reviewers had peeled off a layer of the screen's coating, mistaking it for a disposable screen protector
It seems like Samsung might be in a bit of hot water at the moment with its soon-to-be-launched Galxy Fold phones. Several reviewers have had phones break after minimal use and others peels offpart of the screen's coating, rendering the phone usless.
Considering the phone has big fans in some big names, including Dubai's Crown Prince Sheikh Hamdan, this is a troubling start to the company's promotional campaign.
This has prompted the company to issue a lengthy statement.
Here's Samsung's full statement:
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.
We first got a glimpse of the phone in February and it comes with has a 4.6-inch secondary AMOLED display on the outside, which when unfolded become a 7.3-inch Infinity Flex AMOLED screen. The phone was originally supposed to be released to the masses on April 26th it will cost US$1,980 (that’s an eye-watering AED7,270).
Samsung has said that the smartphone has been tested to last more than 200,000 folds (which works out to be around 100 folds per day).
But will it be a win or a loss for the company when they finally do iron out the problems? Only time will tell.